Our sister-brands

Travel Alerts & The UnexpectedUpdates on unexpected situations that may affect your travel.

WHAT TO KNOW DURING THIS TIME

It’s hard to grasp how much our world has changed over the past few weeks. We find ourselves in challenging times as COVID-19 increasingly impacts our everyday lives. As a community of world travellers, the prospect of staying indoors, social distancing and pausing your travel plans is especially frustrating. We appreciate your understanding as we navigate through these challenging times together. We all believe in the power of travel; its potential to open borders, connect cultures and drive local economies. Let us not forget that during these days and beyond; we will all be better for it. We look forward to welcoming you back to the rivers very soon.

CONTACTING US
We appreciate your patience during this high call volume time. To better serve you, please feel free to email our support teams. In your email please provide the guests' last name, booking number and best contact phone number. For a new booking, please provide the date and itinerary that you are interested in booking.

  • If you are a Travel Advisor representing a U River Cruises guest, please email: res@uniworldcruises.com.au or call reservations on 1300 780 231.
  • If you booked your cruise directly with U River Cruises, please email: clients@uniworldcruises.com.au or call reservations on 1300 780 231.

If you are inquiring about one of the impacted 2020 cruises listed below and a U River Cruises representative hasn’t reached out to you or your travel advisor yet, please know that we will be contacting you in the near future to discuss your options.

IMPACTED 2020 CRUISES (updated Monday, 24 August 2020)
As a result of the current global travel restrictions, all U River Cruises voyages have been suspended through 30 September 2020. If you have a booking on one of these suspended voyages, a U River Cruises representative will be contacting you or your travel advisor (if applicable) to discuss your options.

TEMPORARY POLICY UPDATES

2020 Cancellation Policy (updated 27 March 2020)*
Guests can cancel up to 14 days prior to their departure and rebook with price protection for 2020 or 2021 departures (like for like, excluding September), or receive a Future Cruise Credit to be used in 2020, 2021 or 2022 departures. Airfares booked through U River Cruises are subject to airline cancellation fees. Guests also have the option to rebook with one of our Travel Corporation sister brands for 2020, 2021 or 2022.
*Revised cancellation policy as of 27 March 2020. This supersedes all previous cancellation policies and is subject to change.

HEALTH & SAFETY
We are closely monitoring the coronavirus (COVID-19) developments and will continue to prioritize the safety of our guests and crew. We are aware of the latest travel advisories issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).

Precautionary Measures
We have always employed stringent safety and sanitation protocols on each and every one of our ships, and we will continue to do so (with special measures to prevent the spread of COVID-19). We follow the recommendations from CLIA for onboarding procedures, requiring all persons boarding the ship (including guests, crew, service providers, local guides) to complete a questionnaire before entering.

For additional details about our sanitation protocols, please click here:

For additional details about our onboarding procedures, please click here:

At U River Cruises, we have always been committed to embracing diversity and inclusivity across all our brands. We do not support any inappropriate mistreatment of any individual, regardless of their nationality, race nor gender. Our onboard and onshore personnel remain committed to delivering the best vacation to each and every customer, regardless of where they come from.