Terms and Conditions2020 / 2021
Terms & Conditions
We at U River Cruises want to do everything we can to make sure your trip is enjoyable and worry-free. As part of that commitment, we are including the following information about your trip. By confirming the reservation with payment, the guest/travel agent acknowledges that they are aware of and will comply with these terms and conditions. We reserve the right to change our terms and conditions, so visit www.ubyuniworld.com/en/terms-and-conditions for updates.
All fares are per guest in US Dollars based on double occupancy unless otherwise noted. Fares are capacity controlled and are subject to change at any time without notice. All applicable discounts are applied sequentially. Fixed savings amounts are deducted prior to applying any percentage-based discounts. Availability of all stateroom categories cannot be guaranteed. Additional restrictions may apply. If you have purchased your transatlantic air with U River Cruises, your entire package price will be guaranteed at time of payment.
Reservations and Payments
A deposit of at least 10% of the cruise fare per person is required within 72 hours of reservation. Cruise fare is defined as the cruise, plus port charges less all applied discounts at time of booking. Final payment is due at least 120 days prior to departure. Reservations will be canceled if final payment is not received in a timely manner. For all guests booking air travel with U River Cruises, a separate non-refundable airfare deposit of $450 per person is required at time of booking. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the airfare deposit. These Terms and Conditions supersede previous versions and can be modified at any time. Your booking must be paid in full and your passenger information completed before U-docs will be available 60 days prior to embarkation.
Items Not Included in the Published Price
These include, but are not limited to, airfares; airport/departure taxes; port charges; excess baggage charges; aircraft seat assignments; arrival and departure transfers, meals not detailed in the itinerary, cost of passports and visas; taxes; laundry; phone calls; all items of a personal nature; items not included on regular menus; beverages (except for water, tea and coffee - available at the self-serve coffee station); expenses for additional sightseeing not specified in the itinerary; and health, accident, baggage, or travel protection plans.
Alcoholic Beverages Onboard
Spirits, wine and beer are available for purchase onboard. U River Cruises reserves the right to prohibit and retain all alcohol bought ashore for consumption onboard the vessel.
Purchase a drink package and never worry about starting a tab. We offer two:
U Drink Package: All drinks by the glass, (including soft drinks,
cocktails, spirits, wine, champagne and beer).
U Drink Package (hold the alcohol): All non-alcoholic drinks by the glass (excludes Seedlip and Red Bull).
Gratuities for onboard and onshore personnel (ship staff, crew, U Host, local experts, drivers) are included.
Cruise Cancellation Policy
Should you need to cancel your booking or any portion of it, your cancellation must be received in writing. It will be effective on the date of receipt. Cancellation charges are:
Cancellation Notice Received
Cruise Cancellation Charges
120 days or more:
119 – 90 days:
20% of the fare**
89 – 60 days:
35% of the fare**
59 – 30 days:
50% of the fare**
Less than 30 days:
100% of the fare**
100% of the fare**
**Fare is defined as the cost of any cruise purchased from U River Cruises. Port charges are refunded if cancellation is received prior to the cruise embarkation date.
If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable
These cancellation fees are in addition to any cancellation fees that might be levied by your travel agent. There is no refund for unused services or for unused portions of the trip. U River Cruises offers a comprehensive travel protection plan, for complete details, please review Travel Protection Plan on ubyuniworld.com.
COVID-19 Rebook Cancellation Terms
Funds applied to a reservation in the form of a Funds Transfer of the penalties on a cancelled booking due to COVID-19, are non-refundable. Once applied to a reservation, should your travel plans change 120 days or more prior to the departure date a Future Travel Certificate will be issued in the same amount originally applied less any non-refundable items on the booking. Should your plans change less than 120 days prior to the departure date of the reservation these funds are non-refundable and will not be applicable to a future booking. Note: funds applied in in the form of a Funds Transfer of the non-penalized portion of a cancelled booking are subject to the standard cancellation schedule of the new booking.
Deposit Protection program – 5 Year Guarantee
Should your plans change and you cancel your booking one hundred and twenty (120) days or more prior to your cruise-tour start date, you will receive a credit of $200 per person, valid for up to five years from date of cancellation. This credit cannot be used as deposit or insurance payment for a future booking and can only be used as a credit (no cash value). Only one credit per person can be applied to each cruise booked and is combinable with all current U River cruises promotions.
A fee of $50 per person, per transaction, will be charged for any revision made to the reservation unless the change increased the value of the booking. A passenger name change and cruise date change will be treated as a cancellation subject to our cancellation policy, and a new reservation must be made. Any revision to a booking may result in the loss of a confirmed airline reservation, change fees (refer to the Air Travel change fees section for details), and increased airfare in addition to any charges levied by the airlines, which will be payable by the Passenger.
U River Cruises wants to help make your entire vacation smooth sailing, so we offer great values on airfares from most major cities in the US. Please contact your Travel Professional or U River Cruises for the most up-to-date prices. As airfares and schedules are subject to availability, we encourage you to book early. Business Class flights may not be available for flight segments within the U.S. or Europe and may require travel in economy class. A separate non-refundable air deposit of $450 per person is due for the airfare booked in conjunction with a U River Cruises cruise-tour and is required at the time air is booked. Upon receipt of air deposit your airfare, tax and fuel surcharges are final. You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. Once air is booked and deposited, we may issue your air ticket at any time.
Air Travel Change Fees
If you, as the Passenger, change your air travel itinerary before your ticket is issued, you will be charged a $50 per person change fee (see Revision Fees). This charge will apply each time you make a change. If you change your air travel plans after your ticket is issued, you will be charged a $100 per person per change fee, and you will be responsible for any increase in airfare and/or penalties levied by the airline, which may be up to 100% of the air ticket value.
You may cancel your air within 24 hours of booking and receive a full refund of the cost of the airfare. If you, as the Passenger, choose to cancel your air arrangements one hundred and twenty (120) days or more before departure, your air deposit will be non-refundable. If air is cancelled one hundred and nineteen (119) days prior to departure or less, the full price of your air is non-refundable.
Air Bookings and Restrictions
TSA regulations require us to collect the full first, middle and last name as it appears on your passport or government-issued ID, as well as date of birth and gender. This information is required before we can book your air. U River Cruises is not responsible for denied boarding or reissue costs due to an incorrect name, date of birth, or gender information supplied to U River Cruises. Flight itineraries provided prior to ticketing are subject to change without notice. U River Cruises is not responsible for any inconvenience or any costs or fees incurred by delays, lost luggage, or disruption of air service. Flight itineraries provided are subject to change by the Air Carrier(s). We recommend you contact the airline within seven (7) days of departure to reconfirm your flights.
Seat Assignments and Special Services
Requests for seat assignments, special meals and special services must be made directly to the airline. Not all airlines offer pre-assigned seats; Some may charge for pre-assigned seats and any additional charge imposed by the airlines will be at the guest’s expense. Seating is solely under the airlines control, as are itinerary changes, flight delays and schedule changes. Some airfares used by U River Cruises are not eligible for frequent flyer mileage or seat upgrades.
Transfers are not included in your cruise fare; however private car transfers are available to purchase on all U River Cruise programs for the day of embarkation and disembarkation. Private car transfers are only available for transportation between designated airports and the ship, for up to two guests per car.
In addition, group motor coach transfers are available to purchase between Munich Airport and Regensburg only, for cruises that begin or end in Regensburg. Timings are noted below. Please call U River Cruises or your travel agent for pricing.
Group Transfer: Munich Airport to Regensburg
Two transfers times are available for purchase, one at 1:00pm and the second at 4:00pm.
Group Transfer: Regensburg dock to Munich
Two transfer times are available for purchase, one at 7:00am and the second at 10:00am.
Private Car Transfer: All docks
Private car transfers are available for purchase for up to two guests per car from 7:00am to 7:00pm.
U River Cruises allows one (1) suitcase, one (1) carry-on bag, and one (1) personal bag (handbag, computer case, etc.) per person onboard our ships and motor coaches. Airlines may have additional baggage restrictions and may impose additional fees for checked baggage and/or excess baggage (visit: iﬂybags.com). Additional taxes and surcharges may be collected by foreign governments and non-government entities. Keep an eye on your baggage—it is your responsibility throughout the trip. U River Cruises is not responsible for loss, theft, or damage to baggage and/or personal belongings at any time during the cruise, or on included transfers and other transportation. A protection plan covering lost, stolen or damaged baggage is available through the U River Cruises Travel Protection Plan.
Should passengers’ baggage exceed the airline’s limit, excess baggage fees may be levied and will be the passenger’s responsibility to pay (visit: iﬂybags.com).
U-Documents will be ready to download 60 days prior to embarkation. Your booking must be paid in full and your passenger information form completed before U-Documents will be available.
A valid passport is required to travel on all U River Cruises. Passports must be valid for at least six (6) months after the scheduled return date of the trip. You should check with your travel agent or the U.S. Consulate Service for information regarding necessary visas and other documentation. Non-U.S. citizens must contact the appropriate consular office for entry requirements pertaining to your trip.
Any visa(s) or other documentation required for a particular itinerary are the sole responsibility of the guest. U River Cruises will not be responsible for advising and/or obtaining required travel documentation for any passenger, or for any delays, damages and/or losses, including missed portions of your trip, related to improper travel documentation.
Due to government-imposed security/immigration measures, passport information and emergency contact information are required for all passengers prior to release of documentation.
Travel Protection Plan
U River Cruises makes every effort to ensure that your trip is safe and enjoyable. However, situations beyond our control may occur. Keep in mind that your health plan coverage for a stay outside the US may be limited. We recommend you obtain a travel protection plan. U River Cruises offers a comprehensive travel protection plan. For true worry-free travel, please visit Travel Protection on ubyuniworld.com for details.
You can count on the value of U River Cruises' experience and regional knowledge to make sure you enjoy your cruise even when conditions beyond our control occur. The very nature of a river, its sources, and networks of bridges and locks, means that there will be times when weather or other conditions in a region require U River Cruises to make adjustments and/or modifications to an itinerary. Although every effort will be made to keep itineraries, vessels, and hotels as they are shown in the brochure, U River Cruises reserves the right to substitute itineraries, hotels or vessels. In such cases, we will do everything we can to make sure the locations visited, the excursions taken, and the hotels or vessels offered are similar to the ones originally planned. Any changes to itineraries will not result in eligibility for a refund. Itineraries are subject to change without notice and may need to be altered specifically because of water levels, wind factors, or other conditions. Guests who choose to cancel or interrupt their cruise due to an itinerary change will be subject to our standard Cancellation Policy.
Advanced, Canceled, or Delayed Sailing
Uniworld ("U River Cruises") reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. Company’s only liability will be to provide Passengers the amount it has received for the Contract in the form of a Future Travel Credit or at Uniworld’s discretion a refund of monies paid to Uniworld in connection with such cruise-tour. Uniworld is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.
If due to unexpected technical or other unforeseen circumstances, it becomes necessary to change a guest’s stateroom onboard, any change to stateroom category will result in eligibility for a refund equal to the fare difference between the category booked and the category of relocation.
Security is a major concern to all of us and the situation globally is constantly changing. Events around the world, coupled with the “Travel Advisories” put out by various governments, may at times necessitate changes to the accommodations and itinerary or even trip cancellation. Risks are involved in travel to any country that may experience security difficulties. You must accept these risks and assume responsibility for your own travel decisions.
Personal Responsibility—COVID-19 Warning
We have introduced these enhanced hygiene protocols—for you, our other guests and our team members.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the U.S. State Department and the Centers for Disease Control (CDC), senior citizens and guests with underlying medical conditions are especially vulnerable.
We ask that you please take personal responsibility for your well-being. This begins with packing any personal protective equipment and sanitizers you require. Please adopt physical distancing and hygiene practices throughout your pre-trip travel arrangements and follow all health instruction whether physical signage, or requests from our professional staff, once you are holidaying with us.
In choosing to travel with U River Cruises, you voluntarily assume all risks related to exposure to COVID-19.
Let’s help keep each other safe and healthy.
Health and Mobility
The Company strives to provide a safe, enjoyable, and memorable travel experience for all passengers. The Company welcomes passengers with special needs or disabilities. However, please note the following:
- Passengers are required to advise the Company at time of booking of any physical, medical, or other special needs that require accommodation. After the time of booking, should a Passenger develop a physical or medical condition that requires accommodation the Passenger is required to advise the Company.
- All guests must ensure they are medically and physically fit for travel. The Company may impose safety requirements necessary for the safe operation of the tour. The Company may also exclude an individual from participating in a tour or an activity if that individual’s participation poses a direct threat to health or safety.
- The Company does not provide personal devices (such as wheelchairs, hearing aids or prescription eye glasses) or services of a personal nature (such as pushing a wheelchair or assistance in eating, toileting or dressing). A companion capable of providing such assistance must accompany any passenger who requires services of a personal nature.
- The Company does not employ medical personnel. Any necessary medical attention will be provided by a local facility at the passenger’s expense. The Company is not responsible or liable for any losses or costs incurred as a result of medical services obtained while on tour, or for the quality of the care or services received.
Passengers should be aware some tours include rough terrain, extensive walking over cobblestone streets, uneven pavement, stairs and locations which may not be easily accessible or accessible by wheelchair. During the tour, the Company may make arrangements with carriers, hotels and other independent suppliers to provide travel services. These parties are independent entities over which the Company has no control. Accommodations on international tours may differ from those in the United States. The Company cannot guarantee disability access or accommodations for passengers traveling on international tours. The Company may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply or refuses to comply with the Company’s terms and conditions. The Company is not responsible for any costs incurred in the event a passenger is removed from a tour. Passengers agree not to hold the Company or any of its related entities liable for any actions taken under these terms and conditions.
U River Cruises is ideal for 18 years of age and above.
U River Cruises may, in its sole discretion, decline the booking of any passenger or remove any passenger who cannot comply with U River Cruises' terms and conditions. U River Cruises is not responsible for any costs incurred in the event a passenger is removed from the cruise. Passenger agrees not to hold U River Cruises or any of its entities liable for any action taken under these terms and conditions.
For the comfort of all our Guests, smoking is only permitted on the sun decks of our ships. Smoking is not permitted on motorcoaches. This policy applies to all forms of smoking materials including vapor e-cigarettes.
Recreational Drugs & Illegal Substances
Possession and use of recreational drugs and illegal substances onboard any U River Cruises ships is strictly prohibited and will result in the immediate removal of the guest(s) at their own expense.
Please advise the U River Cruises reservation agent of specific dietary considerations and we will do our best to accommodate your request. Please also indicate your needs when you complete the Passenger Information Form at ubyuniworld.com/pif.
Pets are not permitted on U River Cruises trips.
Choice of Law and Venue
This Agreement is deemed to be entered in Los Angeles, California. The exclusive venue for any action concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions or any grievance relating to the cruise and /or tour shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District.
This Agreement shall be construed according to the internal laws of California without regard to conflicts of law principles. All guest claims must be submitted in writing and received by Uniworld (“U River Cruises”) no later than 60 days after completion of the Uniworld (“U River Cruises”) vacation. Guest claims not submitted and received within this time shall be deemed to be waived and barred. In any legal action, arbitration, or other proceeding to enforce, interpret or construe the terms of this Agreement, or concerning any grievance relating to the cruise and/or tour, the prevailing party shall be entitled to recover actual reasonable attorneys’ fees, costs and expenses.
Responsibility and Waiver
The responsibility of Uniworld River Cruises, Inc. (“U River Cruises”) is strictly limited. Uniworld promotes and sells tour programs consisting of certain travel services on the cruise ships (“Vessels”) or other modes of transport (“Transport”). Uniworld does not own or operate any of the Vessels/Transport. The owners, operators and charterers (“Suppliers”) of the Vessels/Transport are independent of Uniworld. Uniworld makes no representations or warranties concerning the Suppliers or the Vessels/Transport. We assume no liability for any acts or omissions of any Supplier including, without limitation, those involving cancellation of tours/cruises, schedule changes, rerouting, delays, damage to or loss of baggage, property damage, equipment failures, accidents, death or injuries to persons regardless of cause, whether or not services are tendered or transportation provided is arranged through Uniworld. Accordingly, you will not have any right to claim or recover against Uniworld because of any negligent or willful act or failure to act of any Suppliers or the condition or operation of any Vessel/Transport. Notwithstanding anything herein to the contrary, the liabilities and obligations of the Suppliers to you and your rights against the Suppliers are subject to any and all terms and conditions of the Suppliers’ contract of carriage and any and all governmental/jurisdictional laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations, including, without limitation, choice of law, jurisdiction of disputes, limitations of liability and limitations on the time to file claims. By utilizing the travel services of the Suppliers, you agree that you will look to such Suppliers for any accident, death, injury, property damage, or personal loss to you or to those traveling with you, and that neither Uniworld nor any representative of Uniworld shall have any liability whatsoever.
California Seller of Travel Law
Uniworld River Cruises, Inc. (“U River Cruises”) is a registered seller of travel in the State of California, CST #2075415-20, and is a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California. A complete explanation of your rights under the California Seller of Travel Law can be found at oag.ca.gov/travel.
U River Cruises is not responsible for omissions, printing and/or presentation errors in brochures, on Internet sites, or in any other media where such information may be presented; we reserve the right to make corrections as required.
The payment of a deposit and/or the issuance of tickets or vouchers shall be deemed your consent to the terms and conditions as presented herein. It is specifically agreed that this agreement is entered into in Los Angeles County, California, and in the event any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, the exclusive venue for such action shall be solely in the Superior Court of California, Los Angeles County, Van Nuys District. This agreement shall be construed in accordance with California law without regard to conflicts of law principles.
Time of Publishing
The Terms and Conditions listed are those in effect at the time of printing and remain in effect until replaced. These Terms and Conditions replace all previous versions.
YOUR CRUISE TICKET CONTRACT
Transportation aboard the ship is provided solely by the Suppliers (ship owners and charterers) pursuant to the terms and conditions of the Passenger Ticket Contract that you will receive prior to embarkation. A copy of the Passenger Ticket Contract will be provided with your final documentation or earlier, upon request, or can be viewed on our website at ubyuniworld.com. Please note the Passenger Ticket Contract includes a clause specifying the courts of Basel, Switzerland as the exclusive forum for resolving disputes. The Passenger Ticket Contract is governed by the law of Switzerland and is subject to limitations of liability and time limits for making claims under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 (“Athens Convention”) and the International Convention on Limitation of Liability for Maritime Claims, 1976 (“1976 Convention”). Where the terms of this Contract conflict with any applicable mandatory provision of law or international convention, including, where applicable, the Strasbourg Convention on the Limitation of Liability in Inland Navigation, 2012 (the “CLNI Convention”), the provisions of that law or convention prevail. Copies of applicable Conventions are available on request.
The USTOA $1 Million Travelers Assistance Program
Uniworld River Cruises, Inc. (“U River Cruises”) shares the coverage available under the USTOA $1 Million Travelers Assistance Program with other affiliates of The Travel Corporation who, as an Active Member of the USTOA, is required to post $1 Million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA $1 Million Travelers Assistance Program, the advance payments of Uniworld River Cruises, Inc. customers in the unlikely event of Uniworld River Cruises, Inc. bankruptcy, insolvency or cessation of business. Further, you should understand that the $1 Million posted by The Travel Corporation may be sufficient to provide only a partial recovery of the advance payments received by Uniworld River Cruises, Inc. More details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016, or by email to email@example.com or by visiting their website at USTOA.com.
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